Privacy Policy
Texas United Home Health (“we,” “us,” or “our”) is committed to protecting the privacy of all visitors to our website, patients and their families, healthcare partners, and referring providers. This Privacy Policy outlines how we collect, use, protect, and disclose information collected through our website at https://www.texasunitedhomehealth.com, and in connection with the services we provide.
Please read this Privacy Policy carefully to understand our views and practices regarding your personal information and how we will treat it. By using our site, you consent to the data practices described in this policy.
Scope
This Privacy Policy applies to all users of our website and all services provided by Texas United Home Health.
It covers:
- Website visitors and online form submissions
- Patients and prospective patients
- Healthcare providers and case managers submitting referrals
- Vendors and third-party service providers
- Email or phone inquiries submitted via our website
It does not apply to the practices of third-party websites or services that we do not own or control.
Information We Collect
We collect both personal information and non-personal information through our website and service interactions.
Personal Information
This may include, but is not limited to:
- Full name
- Contact information (address, phone number, email)
- Date of birth
- Health insurance details
- Medical history (limited to information submitted voluntarily for referral or service requests)
- Referring physician or provider information
- Other identifying details provided voluntarily via forms or communications
Protected Health Information (PHI)
Any personal health information you provide for the purpose of care coordination is protected under the Health Insurance Portability and Accountability Act (HIPAA). We handle such data in accordance with HIPAA Privacy and Security Rules.
Non-Personal Information
Collected automatically through website usage:
- IP address
- Browser type and version
- Device type and operating system
- Time and date of access
- Pages visited and time spent
- Referring website URLs
This is collected via cookies, analytics tools (e.g., Google Analytics), and server logs.
How We Use the Information
We use the information collected for:
- Coordinating and delivering home health services
- Responding to inquiries and processing referrals
- Improving website functionality and user experience
- Complying with legal and regulatory obligations
- Protecting against fraud, unauthorized access, and security threats
- Conducting internal analytics and performance monitoring
- Contacting you about services or updates (only with consent)
We do not sell or rent your personal information.
Sharing of Information
We may share your information under the following circumstances:
With Your Consent
We may share personal or health information with your written or verbal permission.
With Healthcare Providers
If you are a patient, your information may be shared with your physician, case manager, hospital discharge planner, or other care providers to facilitate your
treatment.
With Third-Party Service Providers
We may contract with vendors to support our operations (e.g., IT services, analytics, secure communications). These vendors are bound by confidentiality agreements and are not permitted to use your data for any purpose other than performing services for us.
As Required by Law
We may disclose your information if legally required to do so, such as in response to subpoenas, court orders, or law enforcement requests.
Your Rights
As a consumer and/or patient, you have the right to:
- Request access to your personal information
- Request corrections to inaccurate or outdated information
- Request that we limit or stop processing your information in certain circumstances
- Revoke consent where applicable (does not affect prior use)
- File a complaint if you believe your privacy rights have been violated
To exercise these rights, contact us at info@texasunitedhomehealth.com or call 817.938.4330.
HIPAA Privacy Practices
Texas United Home Health is a covered entity under HIPAA. Our Notice of Privacy Practices outlines how we protect and disclose protected health information (PHI). A copy of our Notice is available upon request or provided to patients at the start of care.
PHI is only disclosed for treatment, payment, and healthcare operations, or as permitted or required by law. We utilize administrative, technical, and physical safeguards to ensure compliance with HIPAA.
Data Security
We implement a combination of administrative, physical, and electronic measures designed to protect the information we collect:
- Encrypted data transmission where applicable
- Secure servers and password-protected systems
- Access controls and staff training on privacy practices
- Regular monitoring of systems and activity logs
No method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Cookies and Tracking Technologies
We use cookies and similar technologies for:
- Site performance monitoring
- Visitor traffic analysis
- Customizing content and user experience
You can disable cookies through your browser settings. However, doing so may limit functionality on our site.
Children’s Privacy
Our website is not intended for or directed toward individuals under the age of 13. We do not knowingly collect personal information from children without parental consent. If we discover such information was collected without consent, we will promptly delete it.
External Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such sites. We encourage you to review their privacy policies before providing any information.
Changes to This Policy
We may update this Privacy Policy at any time to reflect changes in law, our practices, or technology. All changes will be posted on this page with an updated effective date. We encourage you to review the policy periodically.
Contact Information
If you have any questions about this Privacy Policy, or wish to exercise your rights or report a concern, please contact:
Texas United Home Health
6900 Anderson Blvd Suite 108
Fort Worth, TX 76120
Phone: 817.938.4330
Fax (Referrals): 888.507.5006